How close is too close?
Culture and Normative Behavior at the Mall
Recently, over the holidays, I was put in a position of
having my personal space invaded by a distant family member. This is a behavior
that has always been a pet peeve of mine. For this reason and the fourth blog
assignment, I thought that it would be interesting to pick the social observation
option of standing or sitting close to a stranger at the mall.
Luckily, I had some shopping to do, so I devised a plan
while driving to the local Northtown Mall. I soon realized that this undertaking
was not only going to be uncomfortable for those unsuspecting shoppers, but
equally as uncomfortable for me to violate this social norm of respecting a
person’s personal “bubble” of space.
To summarize what I did, my daughter and I started out by
sitting abnormally close to people who were already occupying the benches in
the center of the mall. We also stood obviously too close to people in various
stores, as well. In addition to shoppers, I also invaded the space of a sales
associate, in Herberger’s, while my daughter was purchasing a pair of boots. We
set up the situation so that the salesperson was not even aware that we were
together, making an already awkward situation more uncomfortable.
Deciding to do this assignment was one thing. But, actually “doing
it” was another. I do not consider my daughter or me to be shy. Talking to
people who are strangers is typically not a problem. However, in working
ourselves up to invade a person’s personal space was very nerve-racking. We
both experienced a great deal of hesitation, to the point of wanting to reconsider
doing this assignment all together and choose an alternative. Committed and
ready for action, performing this violation of a social norm, physically wreaked
havoc on my body. I experienced heavy breathing, a racing heart, a knot in my
stomach, and began to sweat. I felt as if I was doing something wrong and that I
was in trouble. As we continued to do this it did became easier.
After a few tries of invading people’s personal spaces, we
got the hang of it and added the next step of actually debriefing them. This
reopened the uncomfortable feelings I originally experienced when starting this
experiment. For me, debriefing was the worst part of this assignment. It was
especially uncomfortable to me to know that I was a source of irritation to
someone and then having to actually stop them and begin a conversation proved
to be twice as difficult. However, once it registered with them, that I was
explaining my actions and was asking them how they felt about my behavior, I
could actually see and feel their relief of any discomfort or irritation they
previously had for me. Once I felt this reaction from one person, it took the
fear out of the next debriefings.
Before this assignment, I was aware of how this feels when
somebody invades my personal space; however, I never really gave it much
thought as to how I react to it. Internally, I know when somebody is doing this
to me and how uncomfortable it makes me feel. In hindsight, I do know that I
typically adjust my position and move away to a more comfortable distance from
the person who is invading my space. This type of behavior was also reflected
in some of the people that I sat or stood too close to in my observation assignment. I was
surprised to find that this did not occur every single time. One thing that I
did notice is that the people who did not physically move away, they did turn
their heads and tried avoid direct visual contact with me or pretend I was not
there.
This social interaction observation included approximately 10 participants. Due
to this small sample size, and making only an observation it is impossible to make any valid generalizations
about the population as a whole. However, based on my observations of how a man,
a woman, a young person, or an older person reacted to my invasion of their
personal space, further observations would compel me to explore any differences
between these groups. For example, the male shoppers seemed less reactive to my
invasion than women. The men actually struck up a conversation with me whereas
the women did not. I also found this to be true for older people striking up a
conversation with me, while the younger people avoided me.
Of all the people I debriefed, majority of them smiled and
chuckled after I explained what I was doing. The shoppers "explained
away" my unusual behavior as being rude and inconsiderate. They assumed
that I was "one of those people" who invaded people’s personal space.
Ultimately, to normalize my behavior they wanted me to leave them alone and/or
they wanted to distance themselves from me. Interestingly, the salesperson “explained
away” my behavior as being a potential "secret shopper" who may have
been testing her skills as an employee. She seemed to of expressed more discomfort
than the shoppers. She explained to me that she felt she could not be rude back
because I was a customer. I found this to be interesting how a particular role
influenced her reaction or lack of to a violation of a social norm that she probably
would have reacted differently to had she not been at work.
Putting the shoe on the other foot and being the violator of
a social norm provided me with a better understanding of the role of culture
and norms in society.
Funny Personal Space Invasion YouTube.com
If I had to explain or describe the role of culture and
norms in society in one word, I would say “harmony” fits the bill. According to
the Encarta English Dictionary, harmony is a “friendly agreement; a situation
in which there is friendly agreement or accord.”
Once a person is considered to be socialized (adhering to “the
“right” ways of doing things”) of one’s culture, it is likely that they can go
virtually unnoticed and fit right in with that society (Newman, 2012). However,
in order to "fit in," you need to know what is "normal" for
a given culture. Knowing the culture of a society means that you know how
things are done by the people in that society. It is like a set of guidelines
that need to be followed/adhered to in order to maintain harmony and order
between, in, and around the people in a society.
We begin learning these guidelines at birth. These
guidelines are also commonly shared by other people in that same society. It is
this common knowledge that maintains the harmony and order within a society. Often
times, people go throughout their day without much thought of these learned
behaviors because they become second nature. It is only when somebody violates
these guidelines that it is real apparent that their behavior is not the norm
and causes great discomfort for those affected. These socially unacceptable
behaviors range from violations of “folkways” to “mores.” I feel that these
social norms and adhering to them play an important role in sustaining the entire
human race. Without them, our world would be filled with more chaos, war, and misunderstandings
that we already experience. To ensure the sustainability of our human race and
world order it is increasingly becoming more and more important in our growing globalized
society that we all learned to live in harmony in order to survive and live our
best lives.
There are many implications of these sorts of “experiments.”
They are valuable learning opportunities to learn more about individuals, human
interactions, cultures, norms, and societies. Understanding human behavior and the
nature of social order is a hands-on, true view of the nature and depth of
these in-grained, learned behaviors, that we call norms. By understanding why
people do the things they do, researchers can possibly look into how to
correct, change, or undue unacceptable behaviors. It is difficult to change a
behavior if the reason for it or how it became to be, is unknown.
References:
Newman, D. (2012). Sociology: Exploring the Architecture of Everyday
Life: 9th Edition. SAGE Publications. (p.55-133)
www.YouTube.com
I love the first video you posted about "how close is too close." I never really thought of it as a social norm but the more I read your blog and watched the video I began to understand it. I mean I wouldn't want someone to invade my space and I would for sure say something or react to anyone who did. I agree with your last sentence in this post, trying to change something is nearly impossible if you don't know the reason for it or how it all started. Props to you for "violating" a social norm! Nice points and great videos! Good job!
ReplyDeleteThank you.
DeleteOutstanding. You clearly went the extra mile. Good work!
ReplyDeleteThank you. It was definitely interesting to do and out of my comfort zone, yet I survived.
DeleteI definitely agree with the personal space being a pet peeve! I remember having some friends who would lean too close to me and found myself subconsciously crossing my arms or leaning progressively away from them. There is this expected amount of space between complete strangers, family, and friends too. I find that we sit closer to family and close friends, otherwise we will stand a few paces back from complete strangers.
ReplyDeleteAlso, your point on the expectations of employees is very interesting. They have to perform a role and so putting them in that kind of position (especially when they don't expect it) really throws them off.
I love what you did and the videos are amazing!
Just a quick thought: I wonder about how people shop. I mean, look at how people will try to rummage through clothes until the other person moves away. It always reminded me of some sort of standoff to see who would move first. Always interesting to see how people interact, thank you for sharing!
Allison
It is funny you mention about a stand-off while shopping. It reminds me of shopping at Byerly's vs. your CUB's...I have noticed very different behaviors between these two stores.
Delete